FAQ
Printing
How much time will my custom digital print job take?
Lead times vary based on quantity. At On Air, we specialize in meeting tight turnaround times and manage our print queues on a priority basis. Let us know your deadline and we'll work with you to find the best solution possible.
File Preparation
How large should my file be?
Wallpaper pattern repeats should be a maximum of 300ppi at full print size. Murals may be sized to 100ppi at full print size.
We accept files as PDF, TIFF, or JPEG. File sizes should be less than 1gb in size. Color specifications may use the Pantone library embedded in the Adobe applications or you may request a physical paint swatch by mailing or delivering it to us.
For questions please email info@onairdesign.com and our team would be happy to assist.
What file types do you accept?
We suggest high resolution TIFF or PDF files for raster artwork and PDFs for vector artwork. However, we can accept any file type that can be read by Adobe Photoshop CC and / or Adobe Illustrator CC (ai, psd, psb, eps, etc). If your file is not print ready a design or setup fee may apply.
Billing
How do I set up an account with On Air so that I can start to place orders?
Please submit your request to info@onairdesign.com and we'll get you set up!
Products
How large are your samples and how do they come?
Digitally printed samples come in a standard 2' x 2' feet, but can be made larger if necessary.
Can you produce custom flocked and screen printed products?
Yes we can! Please contact info@onairdesign.com for more information and to get started on your custom project.
Can I expedite an order?
Digitally printed wallcovering and custom orders are printed to order based on priority and lead times vary based on quantity. Please check with your Project Manager or email info@onairdesign.com to confirm the lead time for your order and determine how quickly it can be expedited.
Orders
How fast are orders produced?
Digitally printed wallcovering and custom orders are printed to order and lead times vary by quantity and are scheduled in order of urgency. Please talk to your Project Manager or email info@onairdesign.com to determine how quickly your order can be produced.
Are there options for will call and delivery?
On Air orders are available for will call, local delivery, domestic and international shipping. Let us know your preference when your order is placed.
I received a damaged roll but some of my paper is fine, what should I do?
STOP! Do not proceed any further. Please call us immediately at 818-901-9887, info@onairdesign.com, or contact the representative or Project Manager you are working with and we will work to find a resolution. Do not cut, trim, or begin hanging any wallcovering if any of your wallcovering is damaged.
How do I return my unwanted items?
There are no returns on custom products. If there is an issue with your order, please call 818-901-9887 or email info@onairdesign.com
What does untrimmed mean?
Untrimmed means that the excess paper on the edges of the product will have to be trimmed off by hand before the product is hung. This is typically a precise process and will require a steady hand to do so. When certain products are manufactured, the print/pattern will not bleed off the paper like most wallpapers. All flocked, screen printed and digitally printed patterns will come untrimmed unless otherwise requested, so please be aware when you place your order. All flocked and screen printed patterns are hand made therefore natural variations in the product will occur which is why trimming is needed.
We recommend all wallcovering be hung by professional paper hangers.
